Terms and Conditions of Sale

Terms and Conditions of Sale (T&Cs)

Gold & Crystal Website
Last updated: March 2026

1. Introduction

These Terms and Conditions of Sale (the “T&Cs”) govern the purchase of products offered by UNSOLVED on the website dedicated to the Gold & Crystal game (the “Site”).

By placing an order on the Site, you agree to be bound by these T&Cs.

2. Seller Information

UNSOLVED
A company incorporated under French law

Registered office:
1 rue Marguerin
75014 Paris – France

Email: contact@unsolvedhunts.com

Publication Director: Simon Couasse

3. Products

Products offered for sale include:

  • Gold & Crystal game boxes
  • Accessories related to the game
  • Special editions or additional content

Product descriptions are provided for informational purposes only. Images and illustrations are non-contractual.

All products are subject to availability.

If a product becomes unavailable after an order is placed, the customer will be notified and may receive a refund.

4. Pricing

Prices may be displayed in U.S. dollars (USD) or other currencies.

Prices do not include:

  • shipping fees
  • applicable sales taxes

These will be calculated at checkout where applicable.

UNSOLVED reserves the right to modify prices at any time. The applicable price is the one displayed at checkout.

5. Orders

The ordering process includes:

  • selecting products
  • adding items to cart
  • entering information
  • accepting the T&Cs
  • completing payment

Order confirmation constitutes:

  • acceptance of these T&Cs
  • formation of a legally binding agreement

You agree that all information provided is accurate and complete.

6. Payment

Payment is due immediately upon order.

Accepted methods include:

  • credit/debit cards
  • PayPal

Payments are processed through secure third-party providers.

UNSOLVED does not store payment details.

7. Shipping

Products are shipped to the address provided by the customer.

Delivery times are estimates only and may vary depending on:

  • location
  • carrier
  • external conditions

UNSOLVED is not responsible for:

  • delays caused by carriers
  • customs clearance delays
  • force majeure events

Customs duties, taxes, and import fees (if applicable) are the sole responsibility of the customer.

8. Returns and Refunds

You may return a product within 30 days of receipt.

Conditions:

  • unused
  • in original condition
  • complete with packaging

Return shipping costs are the responsibility of the customer unless the product is defective.

Refunds will be issued within a reasonable time after receipt and inspection.

9. Disclaimer of Warranties

To the fullest extent permitted by law, all products are provided “as is” and “as available.”

UNSOLVED disclaims all warranties, express or implied, including:

  • merchantability
  • fitness for a particular purpose
  • non-infringement

Nothing in this section limits mandatory consumer rights where applicable.

10. Limitation of Liability

To the maximum extent permitted by law, UNSOLVED shall not be liable for:

  • indirect or consequential damages
  • loss of profits or data
  • damages resulting from misuse of products

In all cases, UNSOLVED’s total liability shall not exceed the amount paid by the customer for the product.

11. Intellectual Property

All content on the Site and related to the Gold & Crystal game (including text, visuals, puzzles, graphics, logos, and game concept) is the exclusive property of UNSOLVED.

Any unauthorized use, reproduction, or distribution is strictly prohibited.

12. Personal Data

Personal data is processed in accordance with our Privacy Policy and applicable U.S. laws.

13. Modifications

UNSOLVED reserves the right to update these T&Cs at any time.

Changes take effect upon publication on the Site.

14. Governing Law

These T&Cs shall be governed by and construed in accordance with the laws of the State of New York, without regard to conflict of law principles.

15. Dispute Resolution

In the event of a dispute, the parties agree to attempt to resolve the matter amicably.

If no resolution is reached, disputes shall be subject to the exclusive jurisdiction of the courts located in the State of New York.